Effective Date: 17-September-2026

At Jatti Spices, we take great care to ensure that our products are packed safely and delivered to you in good condition. Since our products include food items, spices, chutney powders, masalas, pickles, and other consumable products, we have a limited return and refund policy.

1. Returns

Due to the nature of our food products, we generally do not accept returns or exchanges once an order has been delivered.

However, we may provide a replacement or refund in the following situations:

  • You received a product that is different from what you ordered.
  • The product was damaged during delivery.
  • The product packaging is seriously damaged or opened when received.
  • You received a product that is defective or otherwise unsuitable for consumption.
  • An item is missing from your order.

2. Damaged or Incorrect Products

If you receive a damaged, incorrect, or defective product, please contact us within 48 hours of delivery.

To help us resolve the issue quickly, please provide:

  • Your order number.
  • Details of the issue.
  • Clear photographs or videos of the product and packaging.
  • Any other information we may reasonably require.

After reviewing your request, we may offer a replacement, refund, or other appropriate resolution, depending on the circumstances.

3. Refunds

If your refund request is approved, the refund will be processed to your original payment method, wherever possible.

The time taken for the refunded amount to appear in your account may depend on your bank, card issuer, payment provider, or other financial institution.

For eligible Cash on Delivery (COD) orders, we may contact you to obtain the necessary bank or UPI details for processing the refund.

4. Order Cancellation

Orders may be cancelled before they are dispatched by contacting us as soon as possible.

Once an order has been dispatched, cancellation may not be possible.

If a cancellation is accepted before dispatch, any eligible refund will be processed according to the payment method used for the order.

5. Products That Cannot Be Returned

Returns or refunds will generally not be accepted for:

  • Products that have been opened or used.
  • Products damaged after delivery due to improper storage or handling.
  • Products returned without prior approval from Jatti Spices.
  • Change-of-mind purchases.
  • Products for which a complaint is made after the applicable reporting period, except where required by applicable law.

6. Delivery Issues

If your order arrives with visible damage, please take photographs of the package before opening it, if possible.

If an item is missing or the wrong item has been delivered, please notify us within 48 hours of receiving the order.

7. Refund Processing

Once we receive and verify your complaint, we will inform you whether your request has been approved.

Approved refunds will generally be initiated within [5–7 business days], subject to applicable payment-provider and banking timelines.

8. Contact Us

For refund, return, replacement, or order-related queries, please contact us:

Jatti Spices
Phone: (+91) 82176 82361 / (+91) 81233 49274
Email: info@jattispices.in

Please include your order number in your communication so that we can assist you more quickly.

9. Policy Changes

Jatti Spices reserves the right to update or modify this Refund & Returns Policy from time to time. Any changes will be published on this page with the updated effective date.

10. Consumer Rights

Nothing in this policy is intended to limit or exclude any rights or remedies available to customers under applicable Indian laws and regulations.

By placing an order with Jatti Spices, you acknowledge and agree to the terms of this Refund & Returns Policy.